Refund policy
We Are Chosen Apparel™ Return and Refund Policy
Thank you for shopping with us at We Are Chosen Apparel™! We want you to love your purchase, but if something isn’t quite right, we’re here to help.
Returns
- Eligibility: Items must be in the same condition that you received them, unworn or unused, with tags attached, and in their original packaging.
- Return Window: You have 30 days from the date of delivery to request a return.
Return Process
- Contact Us: Email us at shopwearechosenapparel@gmail.com with your order number and reason for return.
- Approval: Once your return request is approved, we will provide you with return instructions and a return shipping address.
- Shipping: Customers are responsible for return shipping costs unless the item was received damaged or defective. We recommend using a trackable shipping method.
Refunds
- Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund within 5 business days.
- Refund Method: If approved, your refund will be processed to your original payment method within 7-10 business days.
Exchanges
If you’d like to exchange an item for a different size, color, or style:
- Contact Us: Reach out to our team at shopwearechosenapparel@gmail.com within 30 days of receiving your order.
- Exchange Approval: We’ll confirm availability and provide exchange instructions.
- Shipping: Customers are responsible for the shipping costs associated with sending the item back. We’ll cover the shipping of the replacement item if it’s due to a defect or error on our part.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order at shopwearechosenapparel@gmail.com with your order number and photos of the damage. We will work quickly to resolve the issue at no cost to you.
Contact Us
For any questions about our return and refund policy, please email us at shopwearechosenapparel@gmail.com
Thank you for choosing We Are Chosen Apparel™! We appreciate your trust and are committed to ensuring a positive shopping experience.